Who We Are
Our website address is: https://charterboatfreedom.com.
Information We Collect
We collect information you voluntarily provide to us as well as information collected automatically. This includes:
Identifying Information
- Name
- Email address
- Phone number
- IP address
- Device identifiers
- Any information submitted through contact or booking forms
Booking & Payment
We do not process payments directly on this Website. All transactions are handled by a third-party service using a secure payment processor (Stripe). Information such as your name, billing details, and payment information may be collected by that third-party service according to their privacy policy.
Forms & Widgets
If you fill out any contact forms (powered by Gravity Forms), your input is securely transmitted and stored. You may also interact with third-party booking widgets that have their own data handling policies.
Communication Tracking
We may collect and record communication data such as:
- Phone calls (via a third-party platform called CallRail – including call recording for quality/customer service and training purposes)
- Text messages (SMS)
- Email interactions – Your consent is either obtained through a notification at the beginning of the call or through prior notice on this Website. Call recordings and message logs may be used to respond to inquiries, improve service quality, or for internal business records.
Usage & Analytics
We use cookies, Google Analytics, Google Tag Manager, and CallRail to collect data on how users interact with our Website, including:
- Pages visited
- Time spent on site
- Referring website
- General browser/device information
- Phone call events and conversions
- Search behavior and user flow
- Visitor interaction with forms, links, or widgets
We also use services such as HubSpot for marketing automation, user tracking, and contact management.
Media
If you upload images to the Website, avoid uploading images with embedded location data (EXIF GPS). Visitors may download and extract location data from images on the Website.
Cookies
This Website uses cookies to enhance functionality and improve user experience. These may include:
- Authentication cookies
- Preferences and settings cookies
- Analytics cookies
- Embedded content cookies (e.g., from YouTube, Instagram, or a booking widget)
You may disable cookies in your browser settings, but some functionality may be limited.
Embedded Content
Articles or sections on this site may include embedded content from third-party sites (e.g., videos, booking widgets, etc.). These sites may collect data, use cookies, and monitor your interaction with that embedded content.
How Long We Retain Your Data
If you leave a comment, the comment and metadata are retained indefinitely. Registered users (if any) can view, edit, or delete their information. Administrators can also edit that data.
Your Rights
You may request:
- A copy of the data we hold about you
- That we erase any personal data we hold about you (except data we are required to retain for administrative, legal, or security purposes)
To make such a request, contact us at: [email protected]
Where We Send Your Data
- Visitor comments may be checked through an automated spam detection service
- Form submissions may be processed through Gravity Forms, HubSpot, and/or other CRM tools
- Analytics and call tracking data are processed via Google Analytics, Google Tag Manager, and CallRail
Children’s Privacy
This Website is not directed at or intended for children under 18. We do not knowingly collect data from children. If we become aware of any such data, we will delete it.
Third-Party Websites
Our Website may link to third-party sites (e.g., booking services, YouTube). We are not responsible for the privacy practices of these external sites. Please review their policies separately.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted here with a revised “Last Updated” date.
Contact
If you have any questions about this Privacy Policy, please contact us at: [email protected]